Where do you ship?
Across the United States. Orders leave within 1–2 business days and usually arrive 5 to 8 business days after that. You get a tracking number by email as soon as your parcel ships.
How much is shipping?
It depends on weight and destination, and it's shown in your cart before you pay — never added as a surprise at the last step.
My order arrived in two parcels. Is that normal?
Yes. Items sometimes ship separately, at no extra cost to you. Each parcel has its own tracking.
Can I return something I've opened?
Not if it's a consumable — sprays, drops, wipes, treats. Once the seal is broken we can't resell it, and we won't sell it to someone else. Unopened, you have 30 days. Full detail is on the Return & Refund Policy page.
My pet didn't like it. What now?
Tell us within 30 days. Animals differ, and a product that suits most won't suit every one of them — we look at those case by case, even on an opened item.
Is this safe for cats as well as dogs?
It's on each product page, and it isn't always both. Cats are more sensitive to several common ingredients than dogs are, so check the page before using a dog product on a cat.
Will this treat my pet's infection?
No. Nothing we sell is a medicine, and none of it diagnoses, treats or prevents any disease. Our grooming products are for routine care. If your animal is in pain, bleeding, shaking its head constantly or not improving, see a veterinarian.
Something arrived damaged.
Send us a photo within 48 hours through the Contact page and we'll replace it or refund you. You don't pay return shipping when it's our fault.